"You've tried to sign in too many times with an incorrect email address or password"

If the Hotmail login process fails, you will receive an error message whose nature depends on a number of factors; the simplest, most common Windows Live Hotmail sign in failure comes from invalid credentials (wrong email address and/or mistyped password), the "The email address or password is incorrect. Please try again" error message discussed in the previous tutorial. In this tutorial, we'll talk about a different kind of message, the one you get when Hotmail suspects that someone unauthorized is trying to access an email account - but as you'll see, there are more than one reason for this error.

Tip: Microsoft now offers a bullet-proof way of logging into your account. You can download the Microsoft Authenticator app from the Apple App Store or Google Play Store. Once you have configured it, it allows you to log in without password: just enter the code the app shows. Better yet, it prevents others from logging into your account, even if they somehow managed to get your account password!


Too many unsuccessful login attempts to your Hotmail account

For reference in the rest of this tutorial, here's a screenshot of this Hotmail sign in error message:

You've tried to sign in too many times with an incorrect email address or password

When the Hotmail login screen tells you that "you've tried to sign in too many times", it simply means that the particular email address you typed has been either hacked or unsuccessfully tried to get into for legitimate reasons, that it will not let you sign in unless you take additional steps - this is a security feature designed to keep hackers out. And if you have a popular email user name (like a simple first name before "@hotmail.com" or "@live.com"), you know all too well this problem!

2020 Update

To update this tutorial 9 years (!) after it was published, nothing has changed. However, if you (or someone else) tried too many times to login with the wrong password, you may get an actual "Sign-in blocked" error message.

If that's the case, stop trying to login: click on the "Reset your password" link on that screen to view the reset options you can use (what's available depends largely on the information you supplied when you signed up).

If all fails, try getting in touch with Microsoft. Depending on the other services you have with the company (like Office 365), you might be able to regain access to your emails if you can prove ownership of your account.


In the majority of cases (from our experience and others' we know of), the simple cause of this error message is that the email address typed was incomplete, and happened to correspond to a common email address that other users try to log into by mistake - typical example being the lucky few who got hold of a Hotmail address that consists of a simple first name - like john@hotmail.com, for example.

Tip: if you do not have a common Hotmail.com or Live.com email address as mentioned earlier, someone might actually try to be hacking into your account. A later tutorial will show you how to deal with login fraud and avoid the problems associated with having multiple users try to sign in to your own email account.

Tutorial last updated on August 11, 2020
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