Hotmail Sign in blank page problem (not working / not loading)

Of all the Hotmail sign in problems you are likely to encounter, the following isn't uncommon: you type www.hotmail.com or www.live.com, expecting to find the usual login form, but you are instead greeted with nothing more than a blank page: not links, no Hotmail logo, just a white page without any content, let alone a meaningful error message. As you'll learn on this page, there are two types of reasons for this login failure - each with an easy-to-implement solution or workaround.

Blank Hotmail sign in screen (white, empty page)

 

Hotmail sign in screen not loading!

Here are two causes of the blank login screen, so let's start with the simplest problem and solution:

Second common cause for the blank Hotmail login page

And here is another common cause for receiving a blank sign in screen, which this time has little to do with you, and everything to do with the Hotmail mail servers themselves:

Tip: After trying to refresh and reload the login screen a couple of times without success, if you still get a blank screen or page not loading error message of some kind, you know that the problem is more serious than traffic overload - and probably requires an tech support intervention. The best thing to do is waiting 5-10 minutes before trying again, to let the Windows Live Hotmail team get on the problem (without having too many people trying to login at the same time!)

Advanced users: you can also try to use the ping command on live.com and hotmail.com from the DOS prompt, and see where it stops hopping or timing out.

Tutorial last updated on November 26, 2011
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